Our Return Policy in short
Return Policy

Please contact shop [at] cinasamuelson.se before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts shop [at] cinasamuelson.se and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition and still sealed. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Cina Samuelson Shop suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Cina Samuelson Shop will make a refund of eligible returns.

Returning A Package

Please note that all return shipping costs will be made by the customer. Cina Samuelson Shop is NOT responsible for any return charges.

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Cina Samuelson Shop is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Cina Samuelson Shop reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

Signed Albums

Signed albums cannot be returned.

All inquiries: shop [at] cinasamuelson.se